Beware of this casino, they will justify ripping you off. Since they got a new manager from Australia to manage these casinos, I assume he gets a big bonus for more profit they make at the Coco and Hardrock. They reserved it and when they got there to pick it up they were out. Just this week, I know someone who was entitled to an Amazon Kindle. I was given the bill for another table last year, paid for it and it took me weeks of begging to get a comp to replace the much higher bill I paid for. The coco is merely a money hungry place with no regard to the customers. At coco they give you a coupon to get snow crab legs, one time. At isle it is $22 and they include beer and wine and use your points to pay half.

Dinner at coco is $33 not worth it at all. Lunch is $19 that you can get at Golden Coral for $10.99 with a drink.The Isle is $12.99 for the Lunch Buffet and there is a huge selection and if you use your points it is half price. They have portion controls and serve limited food. the buffet is overpriced and the worst of all the casinos in the area. You too will get fed up how they treat customers. I will use all my free play and offers and after 15 years not go back or give them a cent. Coconut Creek has worst customer service and think you are guilty of doing things you say you were not responsible for. This has happened to me once at the Pompano Isle casino and within 5 minutes without hesitation they put back my comp dollars. They refuse to put back my $36 comp dollars. They accuse me of buying drinks, but I rarely drink and never used my card ever to buy drinks. In all sales transactions you are to show your ID.

This was traced at the players club scanning my transactions. Someone brought my card to the Hardrock Casino (their neighboring casino) and used my card 3 times ordering drinks using my comp dollars ($12 x 3). Well this incident had broken this gamblers back. Seen many cards discard on the side of machines. I am an Elite member and a couple weeks ago I forgot my card in a slot machine. Let this incident be a warning to those who frequent this casino. Thus I refuse to give them another dime till they address my latest issue (been over a week and nothing). Each time I have an issue, nothing is done or is resolved. I have been a patron of the Coconut Creek Casino since it opened in March 2000.

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